Last Revision Created January 1, 2013 reviewed and updated December 27, 2016

I. Disclaimer

The information on this Website was developed to help you make better health decisions. It is not intended to replace the advice of a doctor or other qualified health professional. UR Medicine Employee Wellness is not responsible for the results of your use of the Website, including, but not limited to, your choice to seek or not to seek professional medical care, or your choice to participate or not participate in any specific treatment based on the information on the Website. UR Medicine Employee Wellness specifically disclaims any liability for your use of the information provided to you.

II. Terms & Conditions

Purpose

The purpose of this Website is to provide a resource for you to understand how to better manage your health. It contains information that may help you make better health decisions but is not intended to replace the advice of your doctor. We recommend that all decisions you make about your health and wellness be a collaborative discussion with your doctor. Please read the TERMS AND CONDITIONS in full and carefully before using this Website. By using the Website, YOU AGREE TO THE TERMS AND CONDITIONS outlined here.

UR Medicine Employee Wellness maintains this Website, manages its content and is responsible for any policies regarding this Website, including these Terms and Conditions and the Privacy Policy. The Terms and Conditions apply only to this Website.

By using this Website you are agreeing to comply with and be bound by these Terms and Conditions. You should read and fully understand the Terms and Conditions before using this Website for the first time. We reserve the right to change the Terms and Conditions at any time. Any modifications made to the Terms and Conditions will be effective immediately upon posting on the Website. When changes are made, we will date the revision at the top of this Terms and Conditions document for your reference, and you should plan to review the Terms and Conditions from time to time. If you have questions when using the Website, reference the Terms and Conditions first and then please contact us via our website https://wellness.urcew.com.com for any unresolved questions you may have.

General Terms and Conditions

The contents of this Website, including all text, graphics, images, information, and other materials ('Content'), are for informational purposes only and are intended to provide general information on a variety of healthcare and health benefits topics. The services and information provided on this Website are to educate consumers on wellness and health affecting their daily life. The Content is NOT intended in any way to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. If you have a medical emergency, call your doctor or 911 immediately.

UR Medicine Employee Wellness does not operate, control, supply, recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on this Website. Your decision to access this Website and use any information provided on this Website is voluntary and is solely at your own risk.

Please keep in mind that this Website may contain language, graphs, or links to other websites that, while intended to convey health and wellness information, you might find sexually explicit or otherwise offensive.

Terms of Service

You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit Content. We may, in our sole discretion, terminate your access to this Website, or any portion thereof, or discontinue providing the Website, or any portion thereof.

Our operation of this Website may be interfered with by factors outside of our control, so we do not guarantee continuous, uninterrupted or secure access to the Website.

How We Will Share Your Information

By logging into the Website, you agree to provide personal medical information relevant to the program. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, the results of your PHA can be shared with UR Medicine Employee Wellness for the purpose of outreach and program enrollment. We may also share certain information contained in the PHA with your primary care provider if you are eligible for programs offered by UR Medicine Employee Wellness. IF THESE TERMS ARE NOT ACCEPTABLE, DO NOT COMPLETE THE PHA. At any time you may contact UR Medicine Employee Wellness via home page https://wellness.urcew.com (contact us).

UR Medicine Employee Wellness will not share any of your personal health information with your employer in its capacity as your employer, without your express written permission in compliance with the HIPAA laws. Your use of this Website IS NOT considered to be permission for us to share such information, except as detailed in the terms and conditions.

Disclaimer

This Website and its Content are provided on an 'AS-IS' 'AS AVAILABLE' basis without warranties of any kind, either express or implied. That means that the information contained on or provided through this Website is intended for general consumer understanding and education.

Liability

UR MEDICINE EMPLOYEE WELLNESS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND IN REGARD TO THE SERVICE, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH THE WEBSITE. WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, MERCHANDISE OR OTHER MATERIAL PROVIDED THROUGH THE WEBSITE OR ON THE INTERNET GENERALLY. WE MAKE NO WARRANTY OR GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

FURTHER, WE DO NOT GUARANTEE THAT THIS WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Users will not hold us or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this Website. The sole and exclusive remedy for dissatisfaction with this Website will be to stop using the Website.

Privacy Policy

We have created a privacy statement to demonstrate our commitment to privacy. We are committed to honoring the privacy of the individuals who access and use this Website. Our Privacy Policy is found on our home page at https://wellness.urcew.com. This policy explains how we collect, store, access and share personal information and protected health information.

Representations

This Website is designed for use by employees, and may include their spouses and domestic partners based on the terms of the contract entered by your employer. It is not intended for use by children under the age of 18, and the information should not be used by children under 18.

How to Change Your Information

To change your contact information, you can log in and update your name and contact information. If you need to correct personal health information previously submitted, you may contact us using the “contact us” link on the Website home page (https://wellness.urcew.com)

Hyperlinks

This Website may include links to content and features provided by third parties through the internet. If hyperlinks or content from another party is used, it will be appropriately referenced. We do not warrant the accuracy or completeness of any third party content, or make any claim, representation, or warranty regarding, and accept no responsibility for, the quality, content, nature, or reliability of websites accessible by hyperlink from this Website.

Your use of third-party websites is at your own risk and subject to the terms and conditions for such websites. Any links we provide are only as a convenience, and inclusion of any link does not imply affiliation with any website or endorsement of the website, any product or service advertised on the website, or any other information contained on the Website. If you find that a link is no longer functioning or appears to have content that is inappropriate, please report it to us.

Do Not Use This Website to Report Emergencies

WE DO NOT MONITOR THE WEBSITE, OR COMMUNICATIONS YOU SEND TO US THROUGH THE WEBSITE, 24 HOURS PER DAY. THERE ARE TIMES IT IS NOT MONITORED. It is highly likely that we will not receive or be able to respond to suicidal or other emergent threats sent to us via the Website on a timely basis. This Website should NOT be used as a resource for emergency situations. If you are experiencing a medical emergency, please dial '911.’

We will comply with state and federal legal and regulatory reporting requirements if we deem appropriate in our sole discretion. Any calls or contacts that we receive pertaining to child abuse, elder abuse, etc. which require mandatory state reporting will be documented and referred to the proper authorities.

Questions & Contact Information

General questions, comments or complaints about this Website may be directed to us at https://wellness.urcew.com.

III. Communications Policy

When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we would leave for you would be to ask you to contact UR Medicine Employee Wellness.

To opt-out of email and/or telephone notification, you can login and remove your email address and/or telephone number.

IV. Privacy Policy

Created: January 15, 2015

Last Updated: December 27, 2016

*Please note: This policy applies to the use of the UR Medicine Employee Wellness Program website found at http://wellness.urcew.com/.

The UR Medicine Employee Wellness Program (referenced as “UR Wellness”, “we” or “us” throughout this policy) is an employee benefit program independently administered by the UR Medicine Employee Wellness Program as a selected vendor to the Benefits Office of your employer. We will be diligent in maintaining your privacy and keeping your personal information and health information secure. Safeguarding your privacy on our Website is one of our highest priorities. We understand that health is a very personal, private matter, and we want you to feel as comfortable as possible when visiting our Website and using our services. For this reason, we have created a privacy policy that informs you about the type of information we collect from the Website and how we use the gathered information.

We have privacy protections built into every aspect of our business operations, including our Web-based services. We will not sell or rent your personal information to others. We will only share information with others when it is necessary to provide services to you. Your employer has contracted with UR Wellness to provide several wellness programs including Lifestyle Management and Condition Management programs to individuals who complete the Personal Health Assessment (PHA) on this Website and who meet the criteria for eligibility in one or more of these programs. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, we can share your contact information and the results of your PHA with our wellness program providers and staff for the purpose of outreach and program enrollment. UR Wellness staff may contact you to ask whether you are interested in joining one of these programs.

We may also share certain information contained in the PHA with your primary care provider if you are eligible for programs offered by the UR Medicine Employee Wellness Program.

We reserve the right to change the provisions of this privacy policy at any time, by posting a revised privacy policy on the Website. Any modifications made to the privacy policy will be effective immediately upon posting on the Website. Your use of the Website following the posting of such changes or revised privacy policy will constitute your acceptance of any such changes. Any time changes are made, we will date the revision at the top of this privacy policy for your reference, and you should plan to review this notice for relevant changes accordingly. If you have questions about privacy when using the Website, reference the privacy policy first and then contact us via our website (https://wellness.urcew.com) with any unresolved questions you may have.

What information do we collect?

Our Web servers automatically collect:

  • The domain name from which you access the internet;
  • The Internet address of the website from which you linked to us;
  • The page you access;
  • The date and time that you access the Website; and
  • Your browser type and version.

To provide you with certain services on our Website, we may at times need to collect personal information. For example, when we provide condition management program(s), or lifestyle management program(s) to you, we may collect personal information about your health, benefits, and insurance. If you fail to provide requested information, your access to the features and services offered by this Website might be limited.
Collection is done both actively (information you voluntarily submit to us) and passively (see below).

Active Collection

Your Account
Creating an account is voluntary, but the Website is not accessible if you do not create a personal account. You will be required to provide your first and last name, date of birth, e-mail address, and telephone number in order to create an account. You may be asked to provide a specific employee identification number or other unique identifier.

Feedback
We may also collect feedback information through the Website. This may include opinions on Website content, as well as information on Website functionality such as error messages or broken links. Submission of feedback is voluntary and non-confidential, and we do not guarantee a reply to information submitted through these feedback mechanisms.

Surveys
From time to time our Website may request information from you via surveys. Participation in these surveys is completely voluntary. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.

E-Mail Messages
You will receive e-mails informing you that you have a message waiting in your account inbox. When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Telephone Contact
By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we will leave for you will be to ask that you contact us.

Passive Collection

Cookies
A cookie is a piece of data stored on your computer's hard drive. Usage of a cookie is not linked to any personally identifiable information while on our Website. Once you close your Internet browser, the cookie simply terminates. Cookies enable us to track and target the interests of our users to enhance the experience on our Website. If you wish to reject, erase or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. If you reject the cookie, your access to certain areas of the Website might be limited.

Log Files.
We use Internet protocol (IP) addresses and browser information to analyze trends, administer the Website, track usage, and gather broad demographic information for aggregate use. Your IP address is not linked to your other personally identifiable information.

How do we use information collected on this website?

Personal information that you provide to us (such as a personal e-mail address) may be used by us in the following ways:

  • to contact you about your use of the Website or about our services;
  • to reach out to you for program enrollment if you are eligible for program participation;
  • to respond to your comments or requests;
  • to request feedback and enable us to develop and improve the Website and our services;
  • for internal purposes; and
  • for the specific purpose for which the information was provided.

We restrict access to information to those individuals in our organization who require access in order to provide products and services to you. Our employees are trained regarding their responsibility to protect your privacy, utilizing clear guidelines.

If you stop using this Website, your information is treated in the same manner as the information of current users.

What information is shared with third parties?

We share collected information with outside parties only as required by law or legal order, or to fulfill our contracted administrative duties. For example, we provide enrollment services that require transmitting collected demographic, payroll, and insurance data to your employer and applicable insurance carrier(s). Information collected will not be distributed or shared with any entity for marketing purposes or for any other purpose outside the scope of the business requirements for which we have been contracted.
Additionally, we may share aggregated information with third parties such as the Benefits Office of your employer without your authorization. Aggregated information is information about all users, or a subset of all users, which is not linked to any of your personal information and you cannot be individually identified. The Benefits Office would use such aggregated information for the purpose of program planning and program evaluation.

How do links affect my privacy?

This Website may contain links to other websites. We are not responsible for the privacy practices or the content of websites linked from our Website, nor does linking to other websites indicate any endorsement of the website or the products or information provided on such websites.

When you leave our Website, we suggest that you read the privacy statements of each and every website you visit that requests or collects personally identifiable information.

What security precautions are taken to protect my information online?

We use proven methods to maintain the security of your information during your use of our services. Highlights of our security include:

  • internal firewalls;
  • security audits and assessments;
  • Secure Socket Layers and Transport Layer Security (1024-bit keys for encryption); and
  • user-level security controls

How long is my information maintained?

Personally identifiable information that you share with us, is stored on our database servers at an offsite location, on a secure server. We have a firewall to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility. Your information will be maintained for a minimum of 7 years.

How do I access, supplement and/or amend my information?

If you have any questions regarding information you have submitted on the Website, please contact us via our Website at https://wellness.urcew.com. We cannot delete data submitted by you; however, upon your written request, certain information that we maintain about you can be amended.

What is your advertisement policy?

We do not accept or post advertising for commercial products or services.

Who can I contact with questions about this Website?

General questions or comments about this Website may be directed to UR Medicine Employee Wellness Program, by calling our Help Desk at 585-275-6810 during business hours (M-F 8:30 a.m. - 4:30 p.m.).

Last Revision Created January 1, 2013 reviewed and updated December 15, 2021

I. Disclaimer

The information on this Website was developed to help you make better health decisions. It is not intended to replace the advice of a doctor or other qualified health professional. UR Medicine Wellness Coaching is not responsible for the results of your use of the Website, including, but not limited to, your choice to seek or not to seek professional medical care, or your choice to participate or not participate in any specific treatment based on the information on the Website. UR Medicine Wellness Coaching specifically disclaims any liability for your use of the information provided to you.

II. Terms & Conditions

Purpose

The purpose of this Website is to provide a resource for you to understand how to better manage your health. It contains information that may help you make better health decisions but is not intended to replace the advice of your doctor. We recommend that all decisions you make about your health and wellness be a collaborative discussion with your doctor. Please read the TERMS AND CONDITIONS in full and carefully before using this Website. By using the Website, YOU AGREE TO THE TERMS AND CONDITIONS outlined here.

UR Medicine Wellness Coaching maintains this Website, manages its content and is responsible for any policies regarding this Website, including these Terms and Conditions and the Privacy Policy. The Terms and Conditions apply only to this Website.

By using this Website you are agreeing to comply with and be bound by these Terms and Conditions. You should read and fully understand the Terms and Conditions before using this Website for the first time. We reserve the right to change the Terms and Conditions at any time. Any modifications made to the Terms and Conditions will be effective immediately upon posting on the Website. When changes are made, we will date the revision at the top of this Terms and Conditions document for your reference, and you should plan to review the Terms and Conditions from time to time. If you have questions when using the Website, reference the Terms and Conditions first and then please contact us via our website https://wellness.urcew.com for any unresolved questions you may have.

General Terms and Conditions

The contents of this Website, including all text, graphics, images, information, and other materials ('Content'), are for informational purposes only and are intended to provide general information on a variety of healthcare and health benefits topics. The services and information provided on this Website are to educate consumers on wellness and health affecting their daily life. The Content is NOT intended in any way to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. If you have a medical emergency, call your doctor or 911 immediately.

UR Medicine Wellness Coaching does not operate, control, supply, recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on this Website. Your decision to access this Website and use any information provided on this Website is voluntary and is solely at your own risk.

Please keep in mind that this Website may contain language, graphs, or links to other websites that, while intended to convey health and wellness information, you might find sexually explicit or otherwise offensive.

Terms of Service

You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit Content. We may, in our sole discretion, terminate your access to this Website, or any portion thereof, or discontinue providing the Website, or any portion thereof.

Our operation of this Website may be interfered with by factors outside of our control, so we do not guarantee continuous, uninterrupted or secure access to the Website.

How We Will Share Your Information

By logging into the Website, you agree to provide personal medical information relevant to the program. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, the results of your PHA can be shared with UR Medicine Wellness Coaching for the purpose of outreach and program enrollment. We may also share certain information contained in the PHA with your primary care provider if you are eligible for programs offered by UR Medicine Wellness Coaching. IF THESE TERMS ARE NOT ACCEPTABLE, DO NOT COMPLETE THE PHA. At any time you may contact UR Medicine Wellness Coaching via home page https://wellness.urcew.com (contact us).

UR Medicine Wellness Coaching will not share any of your personal health information with your employer in its capacity as your employer, without your express written permission in compliance with the HIPAA laws. Your use of this Website IS NOT considered to be permission for us to share such information, except as detailed in the terms and conditions.

Disclaimer

This Website and its Content are provided on an 'AS-IS' 'AS AVAILABLE' basis without warranties of any kind, either express or implied. That means that the information contained on or provided through this Website is intended for general consumer understanding and education.

Liability

UR MEDICINE WELLNESS COACHING EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND IN REGARD TO THE SERVICE, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH THE WEBSITE. WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, MERCHANDISE OR OTHER MATERIAL PROVIDED THROUGH THE WEBSITE OR ON THE INTERNET GENERALLY. WE MAKE NO WARRANTY OR GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

FURTHER, WE DO NOT GUARANTEE THAT THIS WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Users will not hold us or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this Website. The sole and exclusive remedy for dissatisfaction with this Website will be to stop using the Website.

Privacy Policy

We have created a privacy statement to demonstrate our commitment to privacy. We are committed to honoring the privacy of the individuals who access and use this Website. Our Privacy Policy is found on our home page at https://wellness.urcew.com. This policy explains how we collect, store, access and share personal information and protected health information.

Representations

This Website is designed for use by patients of your health care facility. It is not intended for use by children under the age of 18, and the information should not be used by children under 18.

How to Change Your Information

To change your contact information, you can log in and update your name and contact information. If you need to correct personal health information previously submitted, you may contact us using the “contact us” link on the Website home page (https://wellness.urcew.com)

Hyperlinks

This Website may include links to content and features provided by third parties through the internet. If hyperlinks or content from another party is used, it will be appropriately referenced. We do not warrant the accuracy or completeness of any third party content, or make any claim, representation, or warranty regarding, and accept no responsibility for, the quality, content, nature, or reliability of websites accessible by hyperlink from this Website.

Your use of third-party websites is at your own risk and subject to the terms and conditions for such websites. Any links we provide are only as a convenience, and inclusion of any link does not imply affiliation with any website or endorsement of the website, any product or service advertised on the website, or any other information contained on the Website. If you find that a link is no longer functioning or appears to have content that is inappropriate, please report it to us.

Do Not Use This Website to Report Emergencies

WE DO NOT MONITOR THE WEBSITE, OR COMMUNICATIONS YOU SEND TO US THROUGH THE WEBSITE, 24 HOURS PER DAY. THERE ARE TIMES IT IS NOT MONITORED. It is highly likely that we will not receive or be able to respond to suicidal or other emergent threats sent to us via the Website on a timely basis. This Website should NOT be used as a resource for emergency situations. If you are experiencing a medical emergency, please dial '911.’

We will comply with state and federal legal and regulatory reporting requirements if we deem appropriate in our sole discretion. Any calls or contacts that we receive pertaining to child abuse, elder abuse, etc. which require mandatory state reporting will be documented and referred to the proper authorities.

Questions & Contact Information

General questions, comments or complaints about this Website may be directed to us at https://wellness.urcew.com.

III. Communications Policy

When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we would leave for you would be to ask you to contact UR Medicine Wellness Coaching.

To opt-out of email and/or telephone notification, you can login and remove your email address and/or telephone number.

IV. Privacy Policy

Created: December 15, 2021

*Please note: This policy applies to the use of the UR Medicine Wellness Coaching Program website found at http://wellness.urcew.com/.

The UR Medicine Wellness Coaching Program (referenced as “UR Wellness”, “we” or “us” throughout this policy) is a wellness program independently administered by the UR Medicine Wellness Coaching Program as a selected partner of your health care facility. We will be diligent in maintaining your privacy and keeping your personal information and health information secure. Safeguarding your privacy on our Website is one of our highest priorities. We understand that health is a very personal, private matter, and we want you to feel as comfortable as possible when visiting our Website and using our services. For this reason, we have created a privacy policy that informs you about the type of information we collect from the Website and how we use the gathered information. In addition, all personal health information is subject to the terms of the URMC and Affiliates Notice of Privacy Practices located online at: https://www.urmc.rochester.edu/medialibraries/urmcmedia/privacy/documents/NoticeofPrivacyPracticesHIPAA.pdf.

We have privacy protections built into every aspect of our business operations, including our Web-based services. We will not sell or rent your personal information to others. We will only share information with others when it is necessary to provide services to you. Your health care facility has contracted with UR Wellness to provide Disease Management programs as well as the Personal Health Assessment (PHA) on this Website. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, we can share your contact information and the results of your PHA with our wellness program providers and staff for the purpose of outreach and program enrollment. UR Wellness staff may contact you to ask whether you are interested in joining one of these programs.

We may also share certain information contained in the PHA with your primary care provider.

We reserve the right to change the provisions of this privacy policy at any time, by posting a revised privacy policy on the Website. Any modifications made to the privacy policy will be effective immediately upon posting on the Website. Your use of the Website following the posting of such changes or revised privacy policy will constitute your acceptance of any such changes. Any time changes are made, we will date the revision at the top of this privacy policy for your reference, and you should plan to review this notice for relevant changes accordingly. If you have questions about privacy when using the Website, reference the privacy policy first and then contact us via our website (https://wellness.urcew.com) with any unresolved questions you may have.

What information do we collect?

Our Web servers automatically collect:

  • The domain name from which you access the internet;
  • The Internet address of the website from which you linked to us;
  • The page you access;
  • The date and time that you access the Website; and
  • Your browser type and version.

To provide you with certain services on our Website, we may at times need to collect personal information. For example, when we provide disease management program(s)to you, we may collect personal information about your health, benefits, and insurance. If you fail to provide requested information, your access to the features and services offered by this Website might be limited.

Collection is done both actively (information you voluntarily submit to us) and passively (see below).

Active Collection

Your Account

Creating an account is voluntary, but the Website is not accessible if you do not create a personal account. You will be required to provide your first and last name, date of birth, e-mail address, and telephone number in order to create an account.

Feedback
We may also collect feedback information through the Website. This may include opinions on Website content, as well as information on Website functionality such as error messages or broken links. Submission of feedback is voluntary and non-confidential, and we do not guarantee a reply to information submitted through these feedback mechanisms.

Surveys
From time to time our Website may request information from you via surveys. Participation in these surveys is completely voluntary. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.

E-Mail Messages
You will receive e-mails informing you that you have a message waiting in your account inbox. When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Telephone Contact
By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we will leave for you will be to ask that you contact us.

Passive Collection

Cookies
A cookie is a piece of data stored on your computer's hard drive. Usage of a cookie is not linked to any personally identifiable information while on our Website. Once you close your Internet browser, the cookie simply terminates. Cookies enable us to track and target the interests of our users to enhance the experience on our Website. If you wish to reject, erase or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. If you reject the cookie, your access to certain areas of the Website might be limited.

Log Files
We use Internet protocol (IP) addresses and browser information to analyze trends, administer the Website, track usage, and gather broad demographic information for aggregate use. Your IP address is not linked to your other personally identifiable information.

How do we use information collected on this website?

Personal information that you provide to us (such as a personal e-mail address) may be used by us in the following ways:

  • to contact you about your use of the Website or about our services;
  • to reach out to you for program enrollment if you are eligible for program participation;
  • to respond to your comments or requests;
  • to request feedback and enable us to develop and improve the Website and our services;
  • for internal purposes; and
  • for the specific purpose for which the information was provided.

We restrict access to information to those individuals in our organization who require access in order to provide products and services to you. Our employees are trained regarding their responsibility to protect your privacy, utilizing clear guidelines.

If you stop using this Website, your information is treated in the same manner as the information of current users.

What information is shared with third parties?

We share collected information with outside parties only as required by law or legal order, or to fulfill our contracted administrative duties. For example, we provide enrollment services that require transmitting collected demographic data to your health care facility. Information collected will not be distributed or shared with any entity for marketing purposes or for any other purpose outside the scope of the business requirements for which we have been contracted.

Additionally, we may share aggregated information with third parties such as the Administrative Office of your health care facility without your authorization. Aggregated information is information about all users, or a subset of all users, which is not linked to any of your personal information and you cannot be individually identified. The Administrative Office would use such aggregated information for the purpose of program planning and program evaluation. Aggregate information may also be used for the purpose of program promotion or deidentified research publications.

How do links affect my privacy?

This Website may contain links to other websites. We are not responsible for the privacy practices or the content of websites linked from our Website, nor does linking to other websites indicate any endorsement of the website or the products or information provided on such websites.

When you leave our Website, we suggest that you read the privacy statements of each and every website you visit that requests or collects personally identifiable information.

What security precautions are taken to protect my information online?

We use proven methods to maintain the security of your information during your use of our services. Highlights of our security include:

  • internal firewalls;
  • security audits and assessments;
  • Secure Socket Layers and Transport Layer Security (1024-bit keys for encryption); and
  • user-level security controls

How long is my information maintained?

Personally identifiable information that you share with us, is stored on our database servers at an offsite location, on a secure server. We have a firewall to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility. Your information will be maintained for a minimum of 7 years.

How do I access, supplement and/or amend my information?

If you have any questions regarding information you have submitted on the Website, please contact us via our Website at https://wellness.urcew.com. We cannot delete data submitted by you; however, upon your written request, certain information that we maintain about you can be amended.

What is your advertisement policy?

We do not accept or post advertising for commercial products or services.

Who can I contact with questions about this Website?

General questions or comments about this Website may be directed to UR Medicine Wellness Coaching

Program, by calling our Help Desk at 585-275-6810 during business hours (M-F 8:30 a.m. - 4:30 p.m.).

Last Revision Created January 1, 2013 reviewed and updated May 23, 2022

I. Disclaimer

The information on this Website was developed to help you make better health decisions. It is not intended to replace the advice of a doctor or other qualified health professional. UR Medicine Employee Wellness is not responsible for the results of your use of the Website, including, but not limited to, your choice to seek or not to seek professional medical care, or your choice to participate or not participate in any specific treatment based on the information on the Website. UR Medicine Employee Wellness specifically disclaims any liability for your use of the information provided to you.

II. Terms & Conditions

Purpose

The purpose of this Website is to provide a resource for you to understand how to better manage your health. It contains information that may help you make better health decisions but is not intended to replace the advice of your doctor. We recommend that all decisions you make about your health and wellness be a collaborative discussion with your doctor. Please read the TERMS AND CONDITIONS in full and carefully before using this Website. By using the Website, YOU AGREE TO THE TERMS AND CONDITIONS outlined here.

UR Medicine Employee Wellness maintains this Website, manages its content and is responsible for any policies regarding this Website, including these Terms and Conditions and the Privacy Policy. The Terms and Conditions apply only to this Website.

By using this Website you are agreeing to comply with and be bound by these Terms and Conditions. You should read and fully understand the Terms and Conditions before using this Website for the first time. We reserve the right to change the Terms and Conditions at any time. Any modifications made to the Terms and Conditions will be effective immediately upon posting on the Website. When changes are made, we will date the revision at the top of this Terms and Conditions document for your reference, and you should plan to review the Terms and Conditions from time to time. If you have questions when using the Website, reference the Terms and Conditions first and then please contact us via our website https://wellness.urcew.com.com for any unresolved questions you may have.

General Terms and Conditions

The contents of this Website, including all text, graphics, images, information, and other materials ('Content'), are for informational purposes only and are intended to provide general information on a variety of healthcare and health benefits topics. The services and information provided on this Website are to educate consumers on wellness and health affecting their daily life. The Content is NOT intended in any way to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. If you have a medical emergency, call your doctor or 911 immediately.

UR Medicine Employee Wellness does not operate, control, supply, recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on this Website. Your decision to access this Website and use any information provided on this Website is voluntary and is solely at your own risk.

Please keep in mind that this Website may contain language, graphs, or links to other websites that, while intended to convey health and wellness information, you might find sexually explicit or otherwise offensive.

Terms of Service

You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit Content. We may, in our sole discretion, terminate your access to this Website, or any portion thereof, or discontinue providing the Website, or any portion thereof.

Our operation of this Website may be interfered with by factors outside of our control, so we do not guarantee continuous, uninterrupted or secure access to the Website.

How We Will Share Your Information

By logging into the Website, you agree to provide personal medical information relevant to the program. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, the results of your PHA can be shared with UR Medicine Employee Wellness for the purpose of outreach and program enrollment. We may also share certain information contained in the PHA with your primary care provider if you are eligible for programs offered by UR Medicine Employee Wellness. IF THESE TERMS ARE NOT ACCEPTABLE, DO NOT COMPLETE THE PHA. At any time you may contact UR Medicine Employee Wellness via home page https://wellness.urcew.com (contact us).

UR Medicine Employee Wellness will not share any of your personal health information with your employer in its capacity as your employer, without your express written permission in compliance with the HIPAA laws. Your use of this Website IS NOT considered to be permission for us to share such information, except as detailed in the terms and conditions.

Disclaimer

This Website and its Content are provided on an 'AS-IS' 'AS AVAILABLE' basis without warranties of any kind, either express or implied. That means that the information contained on or provided through this Website is intended for general consumer understanding and education.

Liability

UR MEDICINE EMPLOYEE WELLNESS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND IN REGARD TO THE SERVICE, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH THE WEBSITE. WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, MERCHANDISE OR OTHER MATERIAL PROVIDED THROUGH THE WEBSITE OR ON THE INTERNET GENERALLY. WE MAKE NO WARRANTY OR GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

FURTHER, WE DO NOT GUARANTEE THAT THIS WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Users will not hold us or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this Website. The sole and exclusive remedy for dissatisfaction with this Website will be to stop using the Website.

Privacy Policy

We have created a privacy statement to demonstrate our commitment to privacy. We are committed to honoring the privacy of the individuals who access and use this Website. Our Privacy Policy is found on our home page at https://wellness.urcew.com. This policy explains how we collect, store, access and share personal information and protected health information.

Representations

This Website is designed for use by employees, and may include their spouses and domestic partners based on the terms of the contract entered by your employer. It is not intended for use by children under the age of 18, and the information should not be used by children under 18.

How to Change Your Information

To change your contact information, you can log in and update your name and contact information. If you need to correct personal health information previously submitted, you may contact us using the “contact us” link on the Website home page (https://wellness.urcew.com)

Hyperlinks

This Website may include links to content and features provided by third parties through the internet. If hyperlinks or content from another party is used, it will be appropriately referenced. We do not warrant the accuracy or completeness of any third party content, or make any claim, representation, or warranty regarding, and accept no responsibility for, the quality, content, nature, or reliability of websites accessible by hyperlink from this Website.

Your use of third-party websites is at your own risk and subject to the terms and conditions for such websites. Any links we provide are only as a convenience, and inclusion of any link does not imply affiliation with any website or endorsement of the website, any product or service advertised on the website, or any other information contained on the Website. If you find that a link is no longer functioning or appears to have content that is inappropriate, please report it to us.

Do Not Use This Website to Report Emergencies

WE DO NOT MONITOR THE WEBSITE, OR COMMUNICATIONS YOU SEND TO US THROUGH THE WEBSITE, 24 HOURS PER DAY. THERE ARE TIMES IT IS NOT MONITORED. It is highly likely that we will not receive or be able to respond to suicidal or other emergent threats sent to us via the Website on a timely basis. This Website should NOT be used as a resource for emergency situations. If you are experiencing a medical emergency, please dial '911.’

We will comply with state and federal legal and regulatory reporting requirements if we deem appropriate in our sole discretion. Any calls or contacts that we receive pertaining to child abuse, elder abuse, etc. which require mandatory state reporting will be documented and referred to the proper authorities.

Questions & Contact Information

General questions, comments or complaints about this Website may be directed to us at https://wellness.urcew.com.

III. Communications Policy

When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we would leave for you would be to ask you to contact UR Medicine Employee Wellness.

To opt-out of email and/or telephone notification, you can login and remove your email address and/or telephone number.

IV. Privacy Policy

Created: May 23, 2022

Last Updated: December 27, 2016

*Please note: This policy applies to the use of the UR Medicine Employee Wellness Program website found at http://wellness.urcew.com/.

The UR Medicine Employee Wellness Program (referenced as “UR Wellness”, “we” or “us” throughout this policy) is an employee benefit program independently administered by the UR Medicine Employee Wellness Program as a selected vendor to the Benefits Office of your employer. We will be diligent in maintaining your privacy and keeping your personal information and health information secure. Safeguarding your privacy on our Website is one of our highest priorities. We understand that health is a very personal, private matter, and we want you to feel as comfortable as possible when visiting our Website and using our services. For this reason, we have created a privacy policy that informs you about the type of information we collect from the Website and how we use the gathered information. In addition, all personal health information is subject to the terms of the URMC and Affiliates Notice of Privacy Practices located online at: https://www.urmc.rochester.edu/medialibraries/urmcmedia/privacy/documents/NoticeofPrivacyPracticesHIPAA.pdf.

We have privacy protections built into every aspect of our business operations, including our Web-based services. We will not sell or rent your personal information to others. We will only share information with others when it is necessary to provide services to you. Your employer has contracted with UR Wellness to provide several wellness programs including Lifestyle Management and Condition Management programs to individuals who complete the Personal Health Assessment (PHA) on this Website and who meet the criteria for eligibility in one or more of these programs. By logging into the Website and completing the PHA, you agree that if you meet program eligibility requirements, we can share your contact information and the results of your PHA with our wellness program providers and staff for the purpose of outreach and program enrollment. UR Wellness staff may contact you to ask whether you are interested in joining one of these programs.

We may also share certain information contained in the PHA with your primary care provider if you are eligible for programs offered by the UR Medicine Employee Wellness Program.

Additionally, biometric screening results may be shared with your insurance carrier as required to administer WellBeing Rewards program incentives.

We reserve the right to change the provisions of this privacy policy at any time, by posting a revised privacy policy on the Website. Any modifications made to the privacy policy will be effective immediately upon posting on the Website. Your use of the Website following the posting of such changes or revised privacy policy will constitute your acceptance of any such changes. Any time changes are made, we will date the revision at the top of this privacy policy for your reference, and you should plan to review this notice for relevant changes accordingly. If you have questions about privacy when using the Website, reference the privacy policy first and then contact us via our website (https://wellness.urcew.com) with any unresolved questions you may have.

What information do we collect?

Our Web servers automatically collect:

  • The domain name from which you access the internet;
  • The Internet address of the website from which you linked to us;
  • The page you access;
  • The date and time that you access the Website; and
  • Your browser type and version.

To provide you with certain services on our Website, we may at times need to collect personal information. For example, when we provide condition management program(s), or lifestyle management program(s) to you, we may collect personal information about your health, benefits, and insurance. If you fail to provide requested information, your access to the features and services offered by this Website might be limited.
Collection is done both actively (information you voluntarily submit to us) and passively (see below).

Active Collection

Your Account
Creating an account is voluntary, but the Website is not accessible if you do not create a personal account. You will be required to provide your first and last name, date of birth, e-mail address, and telephone number in order to create an account. You may be asked to provide a specific employee identification number or other unique identifier.

Feedback
We may also collect feedback information through the Website. This may include opinions on Website content, as well as information on Website functionality such as error messages or broken links. Submission of feedback is voluntary and non-confidential, and we do not guarantee a reply to information submitted through these feedback mechanisms.

Surveys
From time to time our Website may request information from you via surveys. Participation in these surveys is completely voluntary. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.

E-Mail Messages
You will receive e-mails informing you that you have a message waiting in your account inbox. When you visit the Website, send e-mails to us, or provide your email address to us in your registration process or otherwise, that is your consent and permission for us to send you communications by email at the address(es) you use or provide. We will communicate with you by e-mail or by posting notices on this Website. By using the Website, you agree that all notices, agreements, disclosures, and other messages that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Telephone Contact
By providing your phone number to us in the registration process or otherwise, you consent to allow us to contact you by phone and leave a message for you at that number. In most circumstances, the only message we will leave for you will be to ask that you contact us.

Passive Collection

Cookies
A cookie is a piece of data stored on your computer's hard drive. Usage of a cookie is not linked to any personally identifiable information while on our Website. Once you close your Internet browser, the cookie simply terminates. Cookies enable us to track and target the interests of our users to enhance the experience on our Website. If you wish to reject, erase or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. If you reject the cookie, your access to certain areas of the Website might be limited.

Log Files
We use Internet protocol (IP) addresses and browser information to analyze trends, administer the Website, track usage, and gather broad demographic information for aggregate use. Your IP address is not linked to your other personally identifiable information.

How do we use information collected on this website?

Personal information that you provide to us (such as a personal e-mail address) may be used by us in the following ways:

  • to contact you about your use of the Website or about our services;
  • to reach out to you for program enrollment if you are eligible for program participation;
  • to respond to your comments or requests;
  • to request feedback and enable us to develop and improve the Website and our services;
  • for internal purposes; and
  • for the specific purpose for which the information was provided.

We restrict access to information to those individuals in our organization who require access in order to provide products and services to you. Our employees are trained regarding their responsibility to protect your privacy, utilizing clear guidelines.

If you stop using this Website, your information is treated in the same manner as the information of current users.

What information is shared with third parties?

We share collected information with outside parties only as required by law or legal order, or to fulfill our contracted administrative duties. For example, we provide enrollment services that require transmitting collected demographic, payroll, and insurance data to your employer and applicable insurance carrier(s). Information collected will not be distributed or shared with any entity for marketing purposes or for any other purpose outside the scope of the business requirements for which we have been contracted.

Additionally, we may share aggregated information with third parties such as the Benefits Office of your employer without your authorization. Aggregated information is information about all users, or a subset of all users, which is not linked to any of your personal information and you cannot be individually identified. The Benefits Office would use such aggregated information for the purpose of program planning and program evaluation.

Additionally, biometric screening results may be shared with your insurance carrier as required to administer WellBeing Rewards program incentives.

How do links affect my privacy?

This Website may contain links to other websites. We are not responsible for the privacy practices or the content of websites linked from our Website, nor does linking to other websites indicate any endorsement of the website or the products or information provided on such websites.

When you leave our Website, we suggest that you read the privacy statements of each and every website you visit that requests or collects personally identifiable information.

What security precautions are taken to protect my information online?

We use proven methods to maintain the security of your information during your use of our services. Highlights of our security include:

  • internal firewalls;
  • security audits and assessments;
  • Secure Socket Layers and Transport Layer Security (1024-bit keys for encryption); and
  • user-level security controls

How long is my information maintained?

Personally identifiable information that you share with us, is stored on our database servers at an offsite location, on a secure server. We have a firewall to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility. Your information will be maintained for a minimum of 7 years.

How do I access, supplement and/or amend my information?

If you have any questions regarding information you have submitted on the Website, please contact us via our Website at https://wellness.urcew.com. We cannot delete data submitted by you; however, upon your written request, certain information that we maintain about you can be amended.

What is your advertisement policy?

We do not accept or post advertising for commercial products or services.

Who can I contact with questions about this Website?

General questions or comments about this Website may be directed to UR Medicine Employee Wellness Program, by calling our Help Desk at 585-275-6810 during business hours (M-F 8:30 a.m. - 4:30 p.m.).